Terms of Service

1. Agreement to Terms

By accessing or using Holdly (the "Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. The Service

Holdly provides software that helps businesses collect a payment method at booking and enforce cancellation/no-show fees according to a policy set by the business, using integrations with third-party services such as scheduling platforms (e.g., Calendly) and payment processors (e.g., Stripe).

Holdly is not affiliated with, endorsed by, or sponsored by Calendly or Stripe.

3. Eligibility and Business Authority

You must be at least 18 years old to use the Service. If you use the Service on behalf of a business, you represent you have authority to bind that business to these Terms.

4. Accounts, Integrations, and Access

To use Holdly, you may need to connect third-party accounts (such as Calendly and Stripe). You are responsible for:

• Maintaining the security of your accounts and credentials
• Ensuring your integrations are configured correctly
• All activity that occurs under your account

Holdly may rely on data received from third parties (including webhooks). We are not responsible for errors, downtime, or changes in third-party services. You are responsible for complying with the terms and policies of any third-party services you connect (including Calendly and Stripe).

5. Fees and Subscriptions

Holdly may offer paid plans. When paid plans are enabled, we will present pricing and billing terms at checkout or within the Service. Taxes may apply.

6. Payment Processing

Payments are processed by Stripe and are subject to Stripe's terms. Holdly does not store full payment card numbers.

7. Business Fee Policies, Disclosures, and Consent

You (the business user) are solely responsible for:

• Setting your cancellation/no-show fee policy
• Ensuring your policy is lawful and enforceable in your jurisdiction
• Disclosing your policy clearly to your clients before collecting or charging any fees
• Providing customer support to your clients regarding fees, disputes, and refunds

Holdly facilitates fee enforcement based on your configuration and client consent records. Holdly does not provide legal advice and does not determine whether your policy is legally valid.

Depending on how your scheduling platform handles cancellations, your client may not receive an additional reminder at the moment they cancel. You are responsible for ensuring your disclosures are sufficient.

8. Refunds and Disputes

You may choose to forgive fees or issue refunds through Holdly (when available) or directly through Stripe.

Charge disputes are handled through Stripe and card networks. Holdly may provide audit records (such as policy text shown, consent timestamps, and event logs) to assist, but does not guarantee dispute outcomes.

9. Prohibited Uses

You agree not to:

• Use the Service for unlawful, fraudulent, or abusive purposes
• Charge clients without valid consent to a clearly disclosed policy
• Attempt to bypass security measures or access controls
• Interfere with the Service, systems, or infrastructure

10. Suspension and Termination

We may suspend or terminate your access to the Service at any time if we believe you've violated these Terms, created risk, or engaged in misuse. You may stop using the Service at any time.

11. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, Holdly disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

12. Limitation of Liability

To the maximum extent permitted by law, Holdly will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities.

In all cases, Holdly's total liability arising out of or relating to the Service will not exceed the amounts paid by you to Holdly for the Service in the twelve (12) months before the event giving rise to the claim, or $100 if you have not paid Holdly in that period.

13. Indemnification

You agree to defend, indemnify, and hold harmless Holdly and its affiliates, and each of their officers, directors, employees, and agents, from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your fee policies, disclosures, or client communications
• Your use of the Service (including fees you attempt to charge)
• Allegations that you charged unlawfully or without proper authorization
• Your violation of applicable laws or third-party terms

14. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to conflict of laws rules. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in New York County, New York, and you consent to their jurisdiction.

15. Changes

We may update these Terms from time to time. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

16. Contact

Questions? Contact hello@getholdly.com.